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Case Study: An enjoyable moving experience at Mickle Hill

30/04/2021 General, Mickle Hill, Case Study

"We have just completed on the purchase of an apartment at Mickle Hill where my mother-in-law has become the latest resident to move in. She is 85 years old and very independent and looking forward to establishing her new life in the village.

We first made contact with the Yvette Jones [Mickle Hill sales advisor] last September when we visited Mickle Hill to report back to my mother-in-law who lived in Somerset at the time. Yvette has been magnificent throughout our engagement leading to the decision to purchase the Apartment in January and through to completion and moving in last week.

Yvette has a great attitude and a warm personality and was very supportive throughout our evaluation and decision-making process. Enquires were always answered promptly and nothing was too much trouble. As an example, she even broke her Christmas leave period to allow my mother-in-law to visit Mickle Hill whilst visiting relatives in the north. It is not an exaggeration to say that Yvette actually made the entire purchase process enjoyable!

In my view it is important that Rangeford sales personnel reflect the professional and caring ethos that you would expect as a resident living in a retirement village in your senior years. Yvette holds those values dear and we are very grateful for the care and attention she gave us in acquiring the apartment in Mickle Hill."

Mr M, son-in-law of Mickle Hill new resident

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